Case Studies

Challenge

A leading bank struggled to gain accurate customer insights and detect emerging trends from LinkedIn comments using existing tools, which couldn't provide them at all. Slow responses to customer concerns threatened brand reputation and market share. Additionally, manual analysis, requiring thousands of man-hours and over $52,000 annually, failed to deliver reliable results.Our solution, however, filled this critical gap by offering real-time, AI-powered insights—something other tools simply couldn’t provide , thus empowering the bank to respond swiftly and effectively.

Solution

Using omniOsocial's multimodal AI analysis, the Organisation was able to:

• Uncover real-time audience insights to identify key issues, influencers, and sentiment trends.
• Improve response times to customer concerns, mitigating reputation risks.
• Automate brand monitoring, eliminating costly and time-consuming manual analysis.
• Provide a comprehensive, unified view of audience data and trends to enable faster, smarter decision-making.
• Optimize their marketing strategy based on AI-powered insights

Results

"omniOsocial's ability to analyze LinkedIn content for our client Agos gave insights we couldn't get anywhere else. This completely transformed their social media strategy and helped connect with their target audience in more meaningful ways." - Susanna, Social Insights Manager at Bva-doxa

Challenge

A Top Pharma company struggled to detect negative sentiments and emerging trends related to vaccine discussions across thousands of social media mentions. The inability to respond promptly to customer concerns left marketing campaigns ineffective and posed significant reputation risks. Manual analysis, requiring thousands of hours annually and costing over $150,000 on manual anlysis, failed to provide accurate insights, leaving the organization ill-prepared to address vaccine-related issues effectively.

Solution

The organization implemented our AI-powered platform to:

• Detect and analyze vaccine-related sentiments and trends in real time.
• Automate responses to customer concerns, significantly reducing response times.
• Eliminate manual monitoring, cutting down operational inefficiencies and costs.
• Identify key influencers and target the right audiences for better engagement.
• Deliver strategic recommendations based on AI-powered insights

Results

"Addressed Vaccine-related concerns in real-time, safeguarding Brand trust and treventing potential crises by leveraging omniOsocial's AI-Driven Insights to enhance Public trust, improve crisis response, and streamline Campaign effectiveness." - Senior Marketing Manager

Challenge

A leading health influencer and NYT best-selling author faced challenges in extracting key insights from thousands of social media comments and facebook & instagram ad engagements. The inability to detect negative sentiments and trends led to missed opportunities for audience engagement. Additionally, slow manual responses to leads and audience questions caused delays, impacting book sales and online engagement. The team spent 4-6 hours daily gathering and responding to comments, leading to an annual cost wastage of $25,000 per employee.

Solution

The Organisation implemented omniOsocial to:

• Detect and analyze negative sentiments and emerging trends in real time.
• Automate audience engagement, significantly reducing response times.
• Analyze consumer sentiment around specific styles and products
• Eliminate unproductive manual tasks, allowing more focus on content creation and brand growth.
• Improve brand reputation by proactively addressing audience concerns and preventing crises.

Results

"omniOsocial's ability to analyze all social media data Real-Time Sentiment tracking and AI-Driven Insights strengthened Audience connections, boosted engagement, and better Brand Reputation, resulting in better Sales and lower costs " - Jeff Mcdonnell, CIO