Leading Pharma Company boosts Public trust with in-depth AI Social Media Insights
Challenge
A Top Pharma company struggled to detect negative sentiments and emerging trends related to vaccine discussions across thousands of social media mentions. The inability to respond promptly to customer concerns left marketing campaigns ineffective and posed significant reputation risks. Manual analysis, requiring thousands of hours annually and costing over $150,000 on manual anlysis, failed to provide accurate insights, leaving the organization ill-prepared to address vaccine-related issues effectively.
Solution
The organization implemented our AI-powered platform to:
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Detect and analyze vaccine-related sentiments and trends in real time.
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Automate responses to customer concerns, significantly reducing response times.
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Eliminate manual monitoring, cutting down operational inefficiencies and costs.
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Identify key influencers and target the right audiences for better engagement.
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Deliver strategic recommendations based on AI-powered insights
Results
Addressed Vaccine-related concerns in real-time, safeguarding Brand trust and treventing potential crises by leveraging omniOsocial’s AI-Driven Insights to enhance Public trust, improve crisis response, and streamline Campaign effectiveness.” – Senior Marketing Manager
